Real results from real brands.
Protected from warehouse to doorstep
furMe Pet Products · DTC Pet Grooming Brand
Challenge
furMe ships fragile pet grooming products where damage in transit means lost revenue and unhappy customers. Carrier invoices were never audited, and the brand had no visibility into billing errors or overcharges. Every damaged package was absorbed as a cost of doing business.
Solution
WeTalkShip protected their shipments, audited carrier invoices to catch overcharges they never knew existed, and now holds their 3PL accountable for every billing error.
Key Outcomes
Shipments protected against loss and damage
Carrier invoice overcharges identified and recovered
3PL held accountable for billing errors
Shipping managed like an in-house operation
“Our products are fragile and our customers expect them to arrive perfect. Knowing WeTalkShip protected our shipments gives us peace of mind we never had before. On top of that, they found overcharges in our carrier invoices we didn't even know existed and hold our 3PL accountable for every billing error. They run our shipping like it's their own company.”
CEO, furMe Pet Products
We wouldn't be here without them
Shear Enterprises · Rhonda Shear · Intimates & Shapewear
Challenge
Selling on HSN means tight margins and strict chargeback policies. Shear Enterprises was getting hit with overfill fees and billing errors from their 3PL that they couldn't catch on their own. Shipping costs were eating into margins that were already thin from offering consumers great deals.
Solution
WeTalkShip discovered billing errors, helped dispute them, and lowered carrier rates profoundly — creating the margins needed to sell online with HSN and remain profitable.
Key Outcomes
3PL billing errors discovered and disputed
Shipping expenses lowered profoundly
Margins created to sell profitably on HSN
Ongoing support that keeps the business running
“We were able to dispute billing errors WeTalkShip discovered and lower our shipping expenses profoundly, which created margins for us to sell online with HSN. We are forever grateful and wouldn't be here today without their support.”
CEO, Shear Enterprises
Overcharges hiding in plain sight
DTC Skincare Brand · Multi-warehouse · FedEx & UPS
Challenge
Carrier invoices showed consistent DIM weight discrepancies and invalid residential surcharges across two fulfillment centers. The brand had no visibility into line-item billing errors and was absorbing the cost as normal shipping expense.
Solution
WeTalkShip audited carrier invoices, flagging overcharges including DIM weight miscalculations, duplicate surcharges, and late delivery refunds that were never filed.
Key Outcomes
DIM weight errors identified across carriers
Duplicate surcharges caught and recovered
Late delivery refunds filed and collected
Ongoing auditing to prevent future overcharges
“We had no idea we were leaving that much on the table. The audit paid for itself almost immediately.”
VP of Operations, DTC Skincare Brand
Someone is finally watching
Health & Wellness Brand · 3PL-fulfilled · Multi-channel
Challenge
The brand trusted their 3PL billing at face value for over two years. Storage charges, pick-and-pack fees, and handling surcharges were never independently verified against actual shipment data.
Solution
WeTalkShip cross-referenced 3PL invoices against actual order data, uncovering wrong weight tiers, duplicate handling fees, and storage charges for inventory that had already shipped.
Key Outcomes
Wrong weight tiers identified on shipments
Duplicate handling fees caught
Storage charges for shipped inventory recovered
3PL now knows someone is watching every invoice
“Our 3PL had been overbilling us for months. WeTalkShip caught all of it and now they know someone is watching.”
Founder & CEO, Health & Wellness Brand
Resolved issues became our best retention tool
Apparel & Lifestyle Brand · Shopify Plus · High volume
Challenge
Lost and damaged packages were generating hundreds of support tickets per month. Chargebacks from unresolved issues added significant monthly fees and lost product costs.
Solution
WeTalkShip activated Protected Fulfillment™ across all orders. Claims are managed as an extension of the brand. No opt-in required. No per-order charge to customers.
Key Outcomes
Shipping-related support tickets reduced significantly
Chargebacks from unresolved issues dropped
Repeat purchase rate improved
Customer experience turned into a retention advantage
“Resolved issues are now our best retention tool. Customers come back more loyal than before.”
Head of E-Commerce, Apparel & Lifestyle Brand
Want to see results like these?
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